End-User Licence Agreement (EULA) for myHavebury

This end-user licence agreement (EULA) is a legal agreement between you and Havebury Homes, Havebury House, Western Way, Bury St Edmunds, IP33 3SP, United Kingdom (‘Havebury’ or ‘we’).

This latest version was updated on 06 January 2026

Definitions

“App” refers to the myHavebury app or myHavebury Homes app available from Apple or Google.

“Website” and “myHavebury” refers to myHavebury website: my.havebury.com/*

Terms and conditions

We grant you a non-exclusive, non-transferable licence to use the App and /or Website in accordance with this Agreement. We license use of myHavebury website and associated apps to you on the basis of this EULA and subject to any rules or policies applied by any app store provider or operator from whose site you downloaded the app. The website and app remain the property of Havebury Homes. The licence is granted to you for domestic and personal use. It must not be offered or used for commercial purposes.
By accessing myHavebury (through browser or app), you agree to the terms of this EULA which will bind you. A privacy notice is also available on our website: https://www.havebury.com/legal/privacy-policy/
Please note that you if you are a tenant or customer of Havebury Homes, your information is processed also in accordance with the privacy notice relevant to your relationship with us.
You must respect our intellectual property and not copy the website or app, rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the website or apps, not to make alterations to, or modifications of, the whole or any part of the website or apps or permit it or any part of it to be combined with any other programs, not to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part without our permission.
You must respect the appropriate use of the website and app by not using them for any unlawful manner, act fraudulently or maliciously, transmit material that is defamatory, offensive or otherwise objectionable, damage or impair our systems and security or interfere with other users.
Although we make reasonable efforts to update the information in the website and apps, we make no representations, warranties or guarantees, whether express or implied that the content is accurate, complete or up-to-date.
We are only responsible for loss or damage you suffer that is a foreseeable result of our breach of this EULA or our negligence but we are not responsible for any unforeseeable loss or damage. Loss or damage is foreseeable if it is an obvious consequence of our breach or if they were contemplated by you and us at the time we granted you the EULA.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this EULA that is caused by any act or event beyond our reasonable control, including failure of public or private telecommunications networks.
If we fail to insist that you perform any of your obligations under this EULA, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
Please note that this EULA, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have jurisdiction.
You are responsible for keeping your login credentials secure and confidential. Do not share your password or account details with others. Notify us immediately if you suspect any unauthorised access or security breach related to your account.
By using myHavebury, you consent to our use of cookies. myHavebury uses essential cookies for security, functionality and session management only. These cookies are necessary for the proper functioning of the myHavebury and cannot be disabled. We do not use cookies for advertising or analytics.
We may collect and log information about your use app and myHavebury, including access times, device details, and actions taken within the portal. This is done for the following purposes:
To maintain the security and integrity of our systems and protect against unauthorised access; and-
To diagnose technical issues and improve the performance and functionality of myHavebury; and
To analyse usage trends and enhance the services we offer.

Compatibility and availability

myHavebury is provided ‘as-is’ with availability subject to maintenance and other downtime.
Typically, you may access myHavebury using any web browser with an internet connection. However, we provide no guarantee of performance and compatibility of browsers or connections.
We reserve the right to withdraw or disable previous versions of the app and require you to install the latest version to continue using myHavebury.
There are links to other independent third-party websites which are not under our control and we are not responsible for and do not endorse their content or their privacy policies (if any). You will need to make your own independent judgement regarding your interaction with any third-party sites, including the purchase and use of any products or services accessible through them.
You are assumed to have obtained permission from the owners of the device that you are using to access myHavebury. You and they may be charged by your and their service providers for internet access. We do not charge for the use of myHavebury, but we are also not liable for any charges associated with its use.
If you do not access or use myHavebury for a continuous period of 18 months, we reserve the right to remove your login credentials from our systems. You may re-establish access by logging in again, following any registration steps provided. We are not responsible for any data loss or inconvenience caused by credential removal due to prolonged inactivity.
If you need assistance with myHavebury or have any questions about this EULA, you can contact us via myhavebury@havebury.com

Alternatively go to https://www.havebury.com/contact-us/

Third Party Services

Certain features of myHavebury, including hosted card payments, fonts and functionality are provided through third-party service providers. By using these features, you acknowledge and agree that:

We may share necessary information (such as payment details) with these providers solely for the purpose of processing transactions;
Your use of these services is subject to the terms and privacy policies of the respective providers. We recommend reviewing those policies before using these features;
We are not responsible for the availability, accuracy or performance of these third-party services, nor for any loss or damage arising from their use; an/or
Any disputes or issues related to payment processing you will contact us in the first instance.

Updates To EULA

We may update this EULA from time to time. Any changes will be communicated via myHavebury. Continued use of myHavebury after changes denotes acceptance of the updated terms.

Termination

You may terminate this EULA at any time by removing the app from your device, no longer using the website and requesting deletion of your user account by emailing myhavebury@havebury.com

We may terminate this EULA immediately by email notice to you if you commit a material or persistent breach of this EULA which you fail to remedy (if remediable) within 14 days after the service of written notice requiring you to do so or if you breach the licence.

Notice

Any notice or communication under this Agreement must be in writing and may be sent by email to myhavebury@havebury.com

Alternative Dispute Resolution (ADR)

Before commencing legal proceedings, both parties agree to attempt resolution through an independent ADR provider such as CEDR.

Governing Law

This Agreement is governed by the laws of England and Wales.